Our Privacy Policy
We care about your privacy at CanvasValleyForge
Data We Gather
When you reach out to us for corporate floral arrangements or gift services, we collect information you willingly share. This includes your name, company name, email address, phone number, delivery locations, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely via our payment partners.
For our corporate clients, we may collect additional business-related information such as company registration details, preferred delivery times, and budget considerations. This helps us deliver a service that fits your corporate needs.
Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Data
We primarily use your personal information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
CanvasValleyForge respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share essential information with trusted service partners who assist us in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to safeguard your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, a court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This covers safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information as it moves between your browser and our services.
Limited Access
Access is granted only to authorized staff who require the data to deliver services.
Although we employ robust security measures, no online transmission method is foolproof. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You have important rights regarding your personal data. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us via the details at the end of this policy. We will reply within a reasonable timeframe as required by applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: three years after last service interaction
- Payment transaction records: seven years for tax and accounting requirements
- Website analytics data: twenty-six months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
External Links
We employ cookies and similar technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies help us recall your choices and assess site performance.
You can manage cookie preferences in your browser settings. However, turning off certain cookies might impact how the site works. For full details on our cookie practices, please see our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only CanvasValleyForge and our site. We are not accountable for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how your privacy is safeguarded.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please reach out to us.
Contact Us About Privacy
CanvasValleyForge Privacy Team
3 Rose Court, Covent Garden, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within one week.